BGE Smart Energy Savers Program® Contact Information:

Energy Saving Programs

Residential Customers Business Customers

Toll-Free: 1.877.685.SESP (7377)

(Monday–Friday, 7 a.m. to 7 p.m.)

Residential@BGESmartEnergy.com

410.290.1202

(Monday–Friday, 7 a.m. to 7 p.m.)

Business@BGESmartEnergy.com

Emergency Contact Information:

To report a power outage, call toll-free 1.877.778.2222

When reporting a power outage, your call goes directly to our trouble processing center for response. The system works by matching your phone number to your account, so it's important that we have your current phone number on file. If you move or change phone numbers, you can use our online account management service to update your phone number. You can also call BGE at 1.800.685.0123 to update your phone number. Please have your account number available when you call.

If you smell a gas leak, call 1.800.685.0123

Non-Emergency Contact Information/Customer Care Center:

Customer Care representatives are ready to serve you:

  • 7am-7pm Monday-Friday
  • Emergency service is available 24 hours a day
  • Foreign-language interpreters are available