1. What is a no-contact pickup?
2. Where do I place my appliance(s) for a no-contact pickup?
3. What if I do not have access to one of the designated locations?
4. What precautions are being taken to address COVID-19?
5. Will I need to interact with the collection team during my pickup?
6. My appliance is inside my home. Can I schedule an appointment to have it picked up?
7. How can I schedule a no-contact pickup appointment?
8. What are the eligibility requirements for scheduling a pickup?
9. What do I need to do to prepare my appliance for a no-contact pickup?
10. What if I don’t have a printer to print the required customer authorization form?
11. Do I need to be home for a no-contact pickup?
12. What happens if I am not able to plug my unit in?
13. How many units can I recycle for incentives?
14. How long will it take to receive my rebate check?

1. What is a no-contact pickup?

In light of the COVID-19 outbreak, we are only collecting appliances from designated locations outside of customers’ residences. No-contact pickups enable our staff to safely collect and recycle your old appliance(s) without physical contact with you.

2. Where do I place my appliance(s) for a no-contact pickup?

You must place your old appliance(s) outside of your home for a no-contact pickup. Designated locations include garages, porches and outbuildings.

3. What if I do not have access to one of the designated locations?

If you do not have a garage, porch or outbuilding, you can join our waitlist for a future pickup, and a representative will contact you to schedule an in-home pickup once in-home pickups resume.

4. What precautions are being taken to address COVID-19?

At BGE, safety is our top priority. As part of our commitment to safety, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions to protect the health and safety of our customers, contractors and employees. During your no-contact appliance pickup, our team will be wearing personal protective equipment, including masks, safety glasses and disposable gloves. Team members will not initiate contact with you and will maintain a physical distance of at least 6 feet. Before and after each pickup, the team will properly sanitize their hands, the appliance units and their trucks.

5. Will I need to interact with the collection team during my pickup?

Our no-contact pickup will allow you to stay inside your home and maintain a social distance from our collection team during your scheduled pickup. Please read "What do I need to do to prepare my appliance for a no-contact pickup?" below for details.

6. My appliance is inside my home. Can I schedule an appointment to have it picked up?

At this time, we are not scheduling in-home appliance pickups. However, you can join our waitlist for a future pickup, and a program-approved contractor will contact you to schedule your in-home pickup once the restrictions have been lifted. We currently have no timeline for when the waitlist will resume in-home pickups.

7. How can I schedule a no-contact pickup appointment?

Schedule your appointment online or call 866.898.1901.

8. What are the eligibility requirements for scheduling a pickup?

  • You must be a BGE residential electric customer with a valid BGE account number. Your appliance(s) will be picked up, at no charge, from the address listed on your billing account.
  • You must own the refrigerator, freezer, dehumidifier or room air conditioner.
  • The refrigerator and/or freezer must be 10 to 30 cubic feet.
  • Your appliance(s) must be in working condition. We are unable to accept any units with mold or mildew damage.

9. What do I need to do to prepare my appliance for a no-contact pickup?

  • Ensure that the refrigerator’s or freezer’s waterline is disconnected, the drip pan is drained and the unit is properly defrosted.
  • The refrigerator, freezer and/or dehumidifier must be cleaned out.
  • Ensure that the refrigerator or freezer is closed securely and cannot be opened by children.
  • Plug in the appliance in one of the qualifying no-contact pickup locations (garage, porch or outbuilding).
  • Ensure a clear and safe passage for appliance removal.
  • Clearly mark the unit(s) for pickup with a marker or sticky note to indicate the unit is for recycling pickup.
  • Print out the customer authorization from and place it inside your unit prior to pickup. If the form is not present, the collection team will not be able to collect the unit and your appointment will need to be rescheduled.

10. What if I don’t have a printer to print the required customer authorization form?

If you are unable to print the required authorization form, please contact us at 866.898.1901 to have the form mailed to you.

11. Do I need to be home for a no-contact pickup?

An adult age 18 or older must be present at the time of pickup. You do not need to be outside while your appliance(s) are being picked up.

12. What happens if I am not able to plug my unit in?

In order to receive the program incentive, the appliance must be in working condition. To verify your appliance is in working condition, please have the unit plugged in outside in either your garage, porch or outbuilding. If the unit is not plugged in, the team will test the unit back at the recycling facility to ensure that it is in working condition.

13. How many units can I recycle for incentives?

Limit of three large units (refrigerators and/or freezers) and four small units (room air conditioners and/or dehumidifiers) per BGE residential household from 1/1/2018 through 12/31/2020.

14. How long will it take to receive my rebate check?

Once your unit is confirmed to be in working condition following pickup, your incentive check will be mailed to your address within four to six weeks.

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